User Guide
Membership benefits “Membership registration is free”
-
Various benefit services
Benefits such as pre-sale (only during campaign). -
Sale items will be further discounted!
Further discounts for members! (only during campaign)
Membership Registration
Email Address/Password
At the time of registering as a member you will need to enter your email address and a password.
Your email address and password are required to login when ordering a product or when using member functions.
If you forget your password please reset your password by clicking “Forgot my password”.
If you use hotmail.com or qq.com and any more account, you may not receive our reply.
Amending your member registration information
Your registered member information can be amended by going to “Top Page → Account”.
Terminating Membership
Those wishing to terminate can do so by going to “Top Page → Account”
If you terminate your membership you will no longer be able to use any of the membership services.
User Information
- Our store listed price is tax free price.
- We use Fedex for delivery.
- For large products such as furniture we will quote you a separate shipping cost.
- Regarding the popular products , we may limit the number of orders per customer. we kindly ask for your understanding.
Flow of Purchase
- Choose a product of your choice and click “put in shopping cart”.
- For those who have an account please log in. If you do not, please create an account.
- Please nominate method of payment and delivery address.
- Check your order and click “confirm order”.
Automatic confirmation email will be sent from our store and the purchase is finalized.
We also sell at our store therefor on rare occasions products may be out of stock.
Please understand that this may occur. - We will email you again once stock is confirmed and the item is ready to be delivered.
- When the product is delivered, immediately check to make sure that the product is the product you ordered and check for any damage or wear and tear.
Payment
Credit Card
We accept payments made by Visa and MasterCard for international orders.
However you can't use the cards issued in Japan.
PayPal
Paypal credit settlement is a “Safe Settlement” system whereby the store does not retain any card information.
International Shipping
-
We ship via Fedex to outside of Japan.
Please Note,
There are some countries and regions that FedEx can't deliver.
If the case, we will ship to you with EMS.
And some exceptions apply to select countries. - If you choose credit card payment , since it may take about 4 days until we can confirm your payment.
- Please understand that date and time of delivery cannot be designated.
- We cannot commit an act of under value or send a product as "gift", and we ask for your understanding.
-
You may be subject to import duties and taxes which are levied once a shipment reaches your country and must comply with all laws and regulations of the country in which you are receiving the goods.
Additional charges of tax and import duties are calculated according to the product price written on the invoice.
As the way additional charges are calculated differ among countries, please ask the Customs office of the shipping destination for details.
Shipping Cost
Shipping costs may be changed depending on the purchase amount or quantities.
| Asia |
Oceania / North America / Central America / Middle East |
Europe |
|---|---|---|
| 3,900JPY | 4,800JPY | 4,550JPY |
Return/Exchange
- When you receive your product please check immediately to make sure that the product is what you actually ordered.
- We only accept returns for unopened/unused items and you need to contact us by phone or email within 1 week of receiving the item.
- About returning items due to your convenience (for example, different to what was imagined), we can accept them if you will contact us within 7 days from receiving items.
If the case, returning costs (included postage, import duties, local taxes or any charges, etc.) will be paid for you. - Please note that the amount of refund will be the item cost less the returning cost.
- Please note that exchange due to customer reasons such as size and color will require payment of return shipping cost.
- We do our utmost to ensure the quality of our products but in rare cases of damage or wear and tear of products or if it is different to what was ordered please contact us within 3 days of receiving the item.
We will immediately accept return/exchange the item. (Our company will pay the shipping cost in this case.)
We cannot accept return or exchange of product when
- more than 8 days has passed since receiving the item
- the item has been used once
- the item has been damaged or wear and tear was caused by the customer
- the box, instruction manual etc. have been damaged, dirtied, lost or thrown away by the customer
- after the receipt of the item it has been repaired, cleaned etc.
- the item was purchased at a special price (discounted)
- the item was purchased as part of a lucky dip bag
About Sales price
Please note
- Sales prices and target items of discount are subject to change without notice depending on situation and timeline.
- About discounted items, we don't respond returning or exchanging.
About Product
About Size
- The size description such as “S size” will differ between brands.
- External measurements are taken with the item laid flat on the floor.
- Depending on items, measurement error of 1~2cm may occur.
- Standards and units differ according to the country of design therefore please only use them as a guide.
- We use our own method of measurement therefore it may differ to other companies’ measurement.
About Color
- The color of the product image resembles as close as possible to that of the actual product.
- We use the color description used by the brand. Even if the color name is the same depending on the product the actual color may be slightly different.
- Depending on the setup of the monitor being used difference in color may occur.
